Privacy Policy for jeye9

1. Information We Collect

jeye9 collects personal information in order to operate player accounts, process financial transactions, comply with anti-money-laundering (AML) obligations, and deliver a personalised gaming experience. We collect only the information that is necessary for these purposes, and we handle it with care in accordance with this Privacy Policy.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and national identification number (NID) or passport number.
• Contact data: Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh).
• Financial data: Mobile banking account details (bKash, Nagad, Rocket, Upay), bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and transaction history on the jeye9 platform.
• Verification documents: Scanned copies or photographs of government-issued ID, proof-of-address documents, and payment method confirmation.
• Support communications: Records of any correspondence you have with the jeye9 support team, including live chat transcripts and email exchanges.

1.2 Information Collected Automatically

When you access the jeye9 platform — whether via a browser on desktop or a mobile device — certain technical information is collected automatically:

• Device and browser data: IP address, browser type and version, operating system, device model, and screen resolution.
• Usage data: Pages visited, games played, session duration, bet history, click-path data, and feature interactions.
• Location data: General geographic location derived from your IP address (country and city level). jeye9 does not collect precise GPS-level location data.
• Cookie and session data: Session identifiers, authentication tokens, and preference settings stored via cookies. See Section 4 for full details.

1.3 Information from Third Parties

In limited circumstances, jeye9 may receive personal information about you from third parties. This includes identity verification data from KYC and AML compliance service providers, fraud-detection signals from our payment processing partners, and publicly available information used to validate account details where fraud is suspected. Any third-party data received is handled under the same standards as data you provide directly.

Data Category	Examples	Collection Method
Identity	Full name, date of birth, NID number	Registration form, KYC upload
Contact	Email, phone number, address	Registration form, account settings
Financial	bKash/Nagad number, transaction records	Deposit/withdrawal flows
Technical	IP address, browser type, device model	Automatic (platform access)
Behavioural	Games played, bet amounts, session length	Automatic (platform interaction)
Communications	Support chat transcripts, email records	Customer support interactions

2. How We Use Your Data

jeye9 processes your personal data only where there is a lawful basis for doing so. The primary bases on which we rely are: (a) the performance of our contract with you as a registered account holder; (b) compliance with legal obligations (including AML, KYC, and responsible gaming requirements); (c) our legitimate interests in operating a safe and commercially viable platform; and (d) your consent, where explicitly obtained (e.g., for marketing communications).

2.1 Account Operation and Service Delivery

• Creating, verifying, and maintaining your jeye9 account.
• Processing deposits, withdrawals, and bonus credits in BDT.
• Delivering real-money gaming and sports betting services, including cricket (BPL, IPL, T20 World Cup), boxing, and casino products.
• Providing customer support and responding to account enquiries.
• Sending transactional communications (deposit confirmations, withdrawal notices, account alerts).

2.2 Security, Fraud Prevention, and Legal Compliance

• Verifying player identity and age (18+) through our KYC programme.
• Detecting and preventing fraudulent account activity, multi-accounting, and bonus abuse.
• Conducting AML screening and transaction monitoring as required by applicable regulations.
• Cooperating with law enforcement agencies and financial regulators when legally required.
• Maintaining audit logs to support dispute resolution and compliance reviews.

2.3 Platform Improvement and Analytics

• Analysing aggregated and anonymised usage data to identify technical issues and improve site performance.
• Understanding player behaviour patterns to enhance game selection, interface design, and feature availability.
• Testing new features and conducting A/B experiments on platform elements (these tests use anonymised cohort data only).

2.4 Marketing Communications

With your consent, jeye9 may send you promotional messages about bonuses, seasonal offers (such as BPL season promotions, Eid specials, or Pohela Boishakh campaigns), new game releases, and platform updates via email or SMS. You may withdraw this consent at any time by using the unsubscribe link in any marketing email, by adjusting your notification preferences in account settings, or by contacting [email protected].

3. Data Sharing & Third Parties

jeye9 does not sell, rent, or trade your personal data. We share your information only with the following categories of third party, and only to the extent strictly necessary for the stated purpose:

3.1 Payment Service Providers

To process your deposits and withdrawals, jeye9 shares necessary financial reference data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank). Each payment provider operates under its own privacy policy and terms of service. jeye9 provides only the minimum data required to initiate or confirm a transaction — we do not share your full account profile with payment processors.

3.2 KYC and AML Service Providers

jeye9 engages regulated, third-party identity verification and AML compliance services to assist with KYC checks. These providers receive identity documents and reference data solely for verification purposes and are contractually bound to handle your data securely and confidentially.

3.3 Game Content Providers

Games on the jeye9 platform are supplied by licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers necessary for game delivery and fair-play certification. They do not receive your full name, contact details, or financial information.

3.4 Legal and Regulatory Authorities

jeye9 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities when required to do so by applicable law, court order, or regulatory direction. In such cases, jeye9 will disclose only the information specifically requested and, where legally permissible, will notify the affected account holder of the disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jeye9's business assets, player data may be transferred as part of that transaction. Affected players will be notified in advance, and the acquiring entity will be required to honour the commitments in this Privacy Policy.

4. Cookies & Tracking Technologies

jeye9 uses cookies — small text files stored on your browser — and similar technologies (such as local storage and session tokens) to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data. We do not use third-party advertising cookies or cross-site tracking technologies.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Session authentication, login state, CSRF protection, load balancing	Session (deleted on browser close)
Functional	Language preference, display settings, responsible gaming reminders	Up to 12 months
Analytics	Anonymised page views, feature usage, error reporting	Up to 13 months
Performance	CDN caching, asset delivery optimisation, API response caching	Up to 7 days

4.2 Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. Functional and analytics cookies may be controlled through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please be aware that disabling functional cookies may impair certain jeye9 features, including saved display preferences and session continuity.

jeye9 does not currently respond to browser "Do Not Track" (DNT) signals, as no uniform standard for DNT has been established. However, our analytics cookies collect only anonymised, aggregated data and cannot be used to personally identify you.

5. Data Retention & Storage

jeye9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account and for a minimum of 5 years following account closure, to meet AML record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission, in line with AML obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the most recent interaction, unless a longer period is required for an ongoing dispute.
• Analytics data: Anonymised analytics data may be retained indefinitely. Data that can identify an individual is deleted or anonymised within 13 months of collection.
• Marketing consent records: Retained for the duration of the marketing relationship plus 2 years following opt-out.

All personal data held by jeye9 is stored on servers protected by physical security controls, logical access restrictions, and encrypted storage. Where data is transferred between systems — for example, to a payment processor or KYC provider — it is transmitted over encrypted connections.

6. Your Privacy Rights

As a jeye9 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and a description of your request. jeye9 will respond within 30 days of receipt.

• Right of Access: You may request a copy of the personal data jeye9 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data. This right is subject to jeye9's legal obligation to retain certain records (e.g., AML transaction data). Where deletion is not possible in full, jeye9 will explain which data must be retained and why.
• Right to Restriction: You may request that jeye9 restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, without providing justification. You may also object to processing carried out on the basis of legitimate interests, subject to our assessment of overriding grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

7. Data Security Measures

jeye9 takes the security of your personal data seriously. We implement a layered set of technical and organisational controls to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

• Encryption in transit: All data exchanged between your browser or device and the jeye9 platform is encrypted using TLS 1.2 or higher. HTTPS is enforced site-wide.
• Encryption at rest: Sensitive personal data fields (including identity documents and payment references) are stored using AES-256 encryption on jeye9's servers.
• Access controls: Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. All staff with data access undergo regular privacy and security training.
• Two-factor authentication: Internal system access is protected by multi-factor authentication. Players are strongly encouraged to enable 2FA on their jeye9 account.
• Intrusion detection and monitoring: jeye9's infrastructure is monitored 24/7 for signs of unauthorised access or anomalous activity. Alerts trigger an immediate security response.
• Vulnerability management: jeye9 conducts regular security assessments, including penetration testing and third-party audits of platform components.
• Incident response: In the event of a data breach that poses a risk to your personal data, jeye9 will notify affected players without undue delay, describing the nature of the breach and the steps being taken to address it.

While jeye9 employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your own device and network are adequately secured. If you suspect that your jeye9 account has been compromised, please contact support immediately.

8. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeye9 handles your personal data, please contact our support team using the details below. Our team is available 24 hours a day, 7 days a week, and aims to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]
Subject line for privacy requests: "Privacy Rights Request" or "Data Enquiry"
Response time: Within 30 days for formal rights requests; within 5 business days for general enquiries

jeye9 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players by email and update the "Last Updated" date at the top of this page. Your continued use of the jeye9 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes.